I do not live in the UAE or GCC – will you still ship to me?
How long does it normally take to receive my shopping?
What happens if I do not receive my order in the timeframe?
What are the delivery charges?
Does mykada.com deliver to multiple addresses in one order?
Do I need to sign for my purchase?
Can somebody else sign for my purchase?
Can I have my shopping delivered to an address other than my card billing address?
I DO NOT LIVE IN THE UAE or GCC – WILL YOU STILL SHIP TO ME?
We ship only to addresses in UAE at the moment. If you are a person residing outside of UAE, but wish to buy from mykada.com, you will have to provide us with a physical address in UAE for the delivery of products. In short, you can order from outside UAE, but delivery can be made only to an address in UAE.
HOW LONG DOES IT NORMALLY TAKE TO RECEIVE MY SHOPPING?
All deliveries are sent from Dubai, UAE using couriers and generally arrive within 3 to 5 business days in the UAE.
Occasionally some items may not be in stock immediately and this can cause short delays - if this happens our Web Sales Team will contact you to let you know of any problems. We will do our utmost to dispatch all orders within seven days of receipt, subject to stock availability and credit card authorization.
WHAT HAPPENS IF I DO NOT RECEIVE MY ORDER IN THE TIMEFRAME?
It rarely happens that our customers do not receive their order within the specified timeframe; however, from time to time this does occur. If your parcel does not arrive please contact our Web Sales Team on ++9714 2566010 or email us at firstname.lastname@example.org.
We are available from Saturday to Thursday from 09.00 to 18:00 UAE time and will investigate the matter immediately for you. You may please call us on +9714 2566010
WHAT ARE THE DELIVERY CHARGES?
STANDARD UAE DELIVERY (3-5 WORKING DAYS)
Our delivery charge is Dhs.15/- to deliver anywhere in the UAE.
We deliver our standard UAE parcels using third party Courier Service, depending on the area of delivery. All parcels require a signature upon delivery, which can be sent to a home, business or alternative address. You should ensure that someone is available to sign for the parcel. Once your order has been dispatched we are unable to make any address amendments. A signature is required for the order upon delivery. A second delivery attempt will be made on the following business day, should you be unavailable on the first call. You will be informed if we are experiencing any delays or are unable to fulfill your order for any reason.
We are happy to exchange or refund any items (except specifically mentioned non-returnable items) that have not been used or physically damaged within 14 days of original order receipt. When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the return form. This will ensure that your return is processed swiftly.
In order to return an item, you will need to login to your account on mykada.com. In your account page, there is an option for “Return” which includes a simple form. We recommend that you fill this form and send to us so that we can arrange for collection of the item from you. Although we do not repay delivery charges (except in the unlikely event that your item is faulty), you will not be charged for delivery of the replacement item(s). Please note: We must be notified of any missing or defective items within 7 days of receipt of an order. In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more, then an additional payment will be required.
DOES MYKADA.COM DELIVER TO MULTIPLE ADDRESSES IN ONE ORDER?
No, unfortunately mykada.com does not deliver to multiple addresses in one order. Separate orders will need to be placed should you require this service.
DO I NEED TO SIGN FOR MY PURCHASE?
Yes, a signature is required upon delivery and please note that we only deliver Saturday to Thursday during working hours.
Should you wish to have your shopping delivered to an alternative address please state this in the shipping address section. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.
CAN SOMEBODY ELSE SIGN FOR MY PURCHASE?
Yes, anyone at the specified delivery address can sign for the goods. Mykada.com does not take responsibility for any loss or damage to goods once they have been signed for.
CAN I HAVE MY SHOPPING DELIVERED TO AN ADDRESS OTHER THAN MY CARD BILLING ADDRESS?
Should you wish to have your shopping delivered to an alternative address please state this in the ‘Delivery Address’ section. Your order will be charged in the local currency of the shipping country/region. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.
DO YOU DELIVER ANYWHERE IN THE UAE ?
We deliver to most locations in the UAE. However there are some remote areas, islands and locations which are difficult to reach and are not serviced by courier. Please see a list of locations to which our service is not available.