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FAQ

Below you can find answers to the most commonly asked questions. If you have any other queries please contact us.

PRODUCT AND ORDER QUERIES

PURCHASING

PAYMENT

DELIVERY

YOUR PURCHASE HISTORY & LOYALTY POINTS
 

REFUNDS

CUSTOMS AND TAXES

 

PRODUCT AND ORDER QUERIES 

I placed an order for an item in stock, however I was informed later that the item is not in stock.

I placed an order, however the item is not in stock. I wish to cancel the order.

If an item is out of stock, will I still be able to place an order?

Do you offer price adjustments? 

 

I PLACED AN ORDER FOR AN ITEM IN STOCK, HOWEVER I WAS INFORMED LATER THAT THE ITEM IS NOT IN STOCK.

It is quite possible that multiple orders are received for the same item at the same time, which may render the item out of stock, especially for the persons who were last in the ordering chain. In such situations, your order may have gone through as item in stock, however the back-end process may not have registered the no-stock update in time for your purchase to reflect the exact stock count.

In such cases, we will inform you that the item is not in stock and give a realistic date on which we expect to receive the stock. If in case you confirm the extended time for delivery, we will ensure that the product is delivered within the extended timeline. If in case, you wish to substitute the non-stock item with an in-stock item, you can place an order for the new item. If the new item costs more than the earlier ordered item, you will be required to pay the excess while ordering. If the new item costs less than the earlier ordered item, the difference can be either kept as a store credit in your account to be utilized against any future orders or you can request the difference to be refunded to you.

If you do not wish to wait for the extended time period or substitute the order, you have the option of cancelling the order. 

 

I PLACED AN ORDER, HOWEVER THE ITEM IS NOT IN STOCK. I WISH TO CANCEL THE ORDER. 

You can cancel the order. On cancellation, you have the option of either keeping the full amount as a store credit with us in your account, which you can utilize for future purchases or request the whole amount to be refunded to you. 

 

IF AN ITEM IS OUT OF STOCK, WILL I STILL BE ABLE TO PLACE AN ORDER?

You will not be able to place the order immediately, but you may be given the option to receive an email confirmation when the product is back in stock. You can use the ‘email me when in stock’ service available on the product page.

  

DO YOU OFFER PRICE ADJUSTMENTS?

Unfortunately we cannot offer price adjustments on any purchases.

 

PURCHASING
 

How do I make internet purchases?

How do I set up my online account and order?

 

HOW DO I MAKE INTERNET PURCHASES?

Purchases may be made online only.

You may order online 24 hours a day, 7 days a week. Simply add the items that you require to your Shopping Cart. Once you have selected all the items that you require, click ‘view cart and checkout’ at which time you will be required to confirm items selected and complete the checkout process.

  

HOW DO I SET UP MY ONLINE ACCOUNT AND ORDER?

When you browse through the site you can simply add the products you like to your ‘Shopping Cart. When you are finished shopping and would like to order the items, click on your shopping back, make sure you are happy with the list of items shown and continue to the ‘Checkout’ option.

 

For returning customers:

If you are a returning customer, log in by entering your email address and your chosen password (should you have forgotten your password, you can simply send yourself a password reminder). Your personal details, billing and shipping address should already appear and you only need to confirm that they are correct.

 

For new customers:

You will need to set up a customer account with us: 

Step 1 – Register with us:

Enter your personal details (email address, password, name, address etc) on the page. Select whether you would like to receive updates from Mykada.com and selected 3rd parties and click ‘Register’.

Step 2 - Address details:

You now have to provide your billing address. This is the address that the card you are going to pay with is registered to and that appears on your bank statement. If you would like your purchase to be delivered to an alternative address, select ‘Deliver to Different Address’, enter the details and click ‘Continue’.

Step 3 – Payment details:

On the next page your billing and delivery details are shown and you can also select whether you would like to add a gift note with a personal message to your order. This is free of charge. If you are happy with the selection, enter your payment details. Make sure the card number is given as one string of characters, without blank spaces in between. Finally, read the Terms and Conditions carefully and tick the box to agree that you have read and understood them. Now click ‘Submit’ and you should get a confirmation of your order with an order number. Your transaction will be handled in a secure environment.

Step 4 – Order Confirmation:

You can print your order confirmation and it will also be sent to the email address you have given to us while registering your account.

  

PAYMENT

 

What forms of payment are accepted at mykada.com?

When will my credit / debit card be charged?

Do you accept cheques as a form of payment for internet purchases?

 

WHAT FORMS OF PAYMENT ARE ACCEPTED AT MYKADA.COM?

All major credit and debit cards are accepted except Electron and Solo. We also accept payments via PayPal.

 

WHEN WILL MY CREDIT / DEBIT CARD BE CHARGED?

Your credit/debit card will be charged at the time of placing of your order. 

 

DO YOU ACCEPT CHEQUES AS A FORM OF PAYMENT FOR INTERNET PURCHASES?

Unfortunately we cannot accept cheques as a form of payment for goods purchased over the internet.

  

DELIVERY

 

I do not live in the UAE or GCC – will you still ship to me?

How long does it normally take to receive my shopping?

What happens if I do not receive my order in the timeframe?

What are the delivery charges?

Does mykada.com deliver to multiple addresses in one order?

Do I need to sign for my purchase?

Can somebody else sign for my purchase?

Can I have my shopping delivered to an address other than my card billing address?

  

I DO NOT LIVE IN THE UAE or GCC – WILL YOU STILL SHIP TO ME?

We ship only to addresses in UAE at the moment. If you are a person residing outside of UAE, but wish to buy from mykada.com, you will have to provide us with a physical address in UAE for the delivery of products. In short, you can order from outside UAE, but delivery can be made only to an address in UAE.

  

HOW LONG DOES IT NORMALLY TAKE TO RECEIVE MY SHOPPING?

All deliveries are sent from Dubai, UAE using couriers and generally arrive within 3 to 5 business days in the UAE.  

Occasionally some items may not be in stock immediately and this can cause short delays - if this happens our Web Sales Team will contact you to let you know of any problems. We will do our utmost to dispatch all orders within seven days of receipt, subject to stock availability and credit card authorization.

 

WHAT HAPPENS IF I DO NOT RECEIVE MY ORDER IN THE TIMEFRAME?

It rarely happens that our customers do not receive their order within the specified timeframe; however, from time to time this does occur. If your parcel does not arrive please contact our Web Sales Team on +9714 3960 880 or email us at info@mykada.com. 

We are available from Saturday to Thursday from 09.00 to 18:00 UAE time and will investigate the matter immediately for you. You may please call us on +9714 3960 880

 

WHAT ARE THE DELIVERY CHARGES?

Our standard delivery charge is Dhs.15/- to deliver anywhere in the UAE.

STANDARD UAE DELIVERY (3-5 WORKING DAYS) 

We deliver our standard UAE parcels using thirdparty Courier Service, depending on the area of delivery. All parcels require a signature upon delivery, which can be sent to a home, business or alternative address. You should ensure that someone is available to sign for the parcel. Once your order has been dispatched we are unable to make any address amendments. A signature is required for the order upon delivery. A second delivery attempt will be made on the following business day, should you be unavailable on the first call. You will be informed if we are experiencing any delays or are unable to fulfill your order for any reason.

 

RETURNS

 

We are happy to exchange or refund any items (except specifically mentioned non-returnable items) that have not been used or physically damaged within 7 days of original order receipt. When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the return form. This will ensure that your return is processed swiftly. 

 

In order to return an item, you will need to login to your account on mykada.com. In your account page, there is an option for “Return” which includes a simple form. We recommend that you fill this form and send to us so that we can arrange for collection of the item from you.  Although we do not repay delivery charges (except in the unlikely event that your item is faulty), you will not be charged for delivery of the replacement item(s). Please note: We must be notified of any missing or defective items within 7 days of receipt of an order. In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more, then an additional payment will be required. 

 

DOES MYKADA.COM DELIVER TO MULTIPLE ADDRESSES IN ONE ORDER?

No, unfortunately mykada.com does not deliver to multiple addresses in one order. Separate orders will need to be placed should you require this service.

  

DO I NEED TO SIGN FOR MY PURCHASE?

Yes, a signature is required upon delivery and please note that we only deliver Saturday to Thursday during working hours.

Should you wish to have your shopping delivered to an alternative address please state this in the shipping address section. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder. 

 

CAN SOMEBODY ELSE SIGN FOR MY PURCHASE?

Yes, anyone at the specified delivery address can sign for the goods. Mykada.com does not take responsibility for any loss or damage to goods once they have been signed for.

  

CAN I HAVE MY SHOPPING DELIVERED TO AN ADDRESS OTHER THAN MY CARD BILLING ADDRESS?

Should you wish to have your shopping delivered to an alternative address please state this in the ‘Delivery Address’ section. Your order will be charged in the local currency of the shipping country/region. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.

 

DO YOU DELIVER ANYWHERE IN THE UAE ?

We deliver to most locations in the UAE. However there are some remote areas, islands and locations which are difficult to reach and are not serviced by courier. Please contact our customer service team for more details. 

YOUR PURCHASE HISTORY & LOYALTY POINTS

 

How do I set up my online account and order?

Why should I set up my online account while placing the order?

I am trying to log in with my email address & password and cannot get any further than the log in page. What should I do?

I can’t see any images of products on your website. What should I do?

  

HOW DO I SET UP MY ONLINE ACCOUNT AND ORDER?

When you browse through the site you can simply add the products you like to your ‘Shopping Cart”. When you are finished shopping and would like to order the items, click on your Shopping Cart, make sure you are happy with the list of items shown and continue to the ‘Checkout’.

 

For returning customers:

If you are a returning customer, log in by entering your email address and your chosen password (should you have forgotten your password, you can simply send yourself a password reminder). Your personal details, billing and shipping address should already appear and you only need to confirm that they are correct. 

 

For new customers:

You will need to set up a customer account with us:

 

Step 1 – Register with us:

Enter your personal details (email address, password, name, address etc) on the page. Select whether you would like to receive updates from Mykada.com and selected 3rd parties and click ‘Register.’ Please note that the name you give should be the same name that appears on the card that you use to purchase online.

Step 2 – Address details:

You now have to provide your billing address. This is the address that the card you are going to pay with is registered to and that appears on your bank statements. If you would like your purchase to be delivered to an alternative address, select ‘Deliver to Different Address’, enter the details and click ‘Continue’.

Step 3 – Payment details:

On the next page your billing and delivery details are shown. If you are happy with the selection, enter your payment details. Make sure the card number is given as one string of characters, without blank spaces in between. Finally, read the Terms and Conditions carefully and tick the box to agree that you have read and understood them. Now click ‘Submit’ and you should get a confirmation of your order with an order number. Your transaction will be handled in a safe and secure environment.

Step 4 – Order confirmation

You can print your order confirmation and it will also be sent to the email address you have given to us when registering your account.

 

WHY SHOULD I SET UP MY ONLINE ACCOUNT WHILE PLACING THE ORDER?

Setting up your online account makes it easier for you to follow your purchase history and review the purchases made before. The biggest advantage is that you will be earning loyalty points on each purchase you make. The loyalty points can be redeemed for purchase on the site or for special third party deals that mykada.com offers to its customers. Furthermore, creating an account is a very simple process.

 

I AM TRYING TO LOG IN WITH MY EMAIL ADDRESS & PASSWORD AND CANNOT GET ANY FURTHER THAN THE LOG IN PAGE. WHAT SHOULD I DO?

Your password is case sensitive so make sure you do not have the CAPS Lock on. If you have forgotten your password you can always click on ‘Forgotten your password – click here for help’ to send yourself a password reminder.

 

I CAN’T SEE ANY IMAGES ON YOUR WEBSITE. WHAT SHOULD I DO?

If you can’t see any images it could be because the images are disabled in your browser. Check your settings and make sure that you have images/pictures enabled. You can usually change these in the browser's ‘Internet Options’ section or try refreshing your browser.

 

REFUNDS

 

If I cancel my order, will I get a refund of the amount paid ?

Where and when will the amount be credited?

Can I use the refund amount towards future purchases ?

  

IF I CANCEL MY ORDER, WILL I GET A REFUND OF THE AMOUNT PAID ?

You can cancel your order any time before your item is dispatched from our warehouse. Once your item is dispatched, your order cannot be cancelled. 

In case you cancel the order before dispatch, you are eligible for a refund should you prefer so. The refund will be done to your credit card or paypal account with which you made the purchase. 

Alternatively, you can keep the refund amount as a Store Credit in your account, which can be utilized for future purchases.

 

WHERE AND WHEN WILL THE AMOUNT BE CREDITED?

Your credit card or paypal will be credited with refund amount based on the normal period banks take to process the transaction. Typically banks take about 14 days to process a refund.

The refund will appear in your credit card or paypal account as the case may be.

 

CAN I USE THE REFUND AMOUNT TOWARDS FUTURE PURCHASES ?

Yes, you can use the refund amount towards future purchases. You have the option of keeping the refund amount as a Store Credit in your account with mykada.com. This credit can be utilized towards any future purchases that you may wish to make. We encourage you to keep your refunds as Store Credits to avoid the loss on account of bank charges and transaction fees while crediting back to your credit card account. However, it is your choice whether to receive the refund or keep the refund as a Store Credit.

 

CUSTOMS AND TAXES

 

Do I have to pay taxes or import duties?

Do the prices displayed on mykada.com include tax?

  

DO I HAVE TO PAY TAXES OR IMPORT DUTIES?

Customs duties:

If your residence / delivery address is within the UAE you will not be charged any customs duty.

Orders placed from outside the UAE:

We are currently not shipping to any addresses outside UAE. If you are outside the UAE, but wish to buy from mykada.com, you are welcome to do so. However, you will have to provide a physical delivery address within the UAE for delivery of the ordered product.

DO THE PRICES DISPLAYED ON MYKADA.COM INCLUDE TAX?

UAE & GCC

In the UAE website, all prices are shown in UAE Dirhams inclusive of any taxes.

 

WARRANTIES

 

What are the warranty terms of the products I purchase?


Do I get international warranty on the products I purchase?


In case of a warranty claim, what should I do?


IF I CANCEL MY ORDER, WILL I GET A REFUND OF THE AMOUNT PAID?

You can cancel your order any time before your item is dispatched from our warehouse. Once your item is dispatched, your order cannot be cancelled.
In case you cancel the order before dispatch, you are eligible for a refund should you prefer so. The refund will be done to your credit card or paypal account with which you made the purchase.
Alternatively, you can keep the refund amount as a Store Credit in your account, which can be utilized for future purchases.


WHERE AND WHEN WILL THE AMOUNT BE CREDITED?
Your credit card or paypal will be credited with refund amount based on the normal period banks take to process the transaction. Typically banks take about 14 days to process a refund.
The refund will appear in your credit card or paypal account as the case may be.


CAN I USE THE REFUND AMOUNT TOWARDS FUTURE PURCHASES?
Yes, you can use the refund amount towards future purchases. You have the option of keeping the refund amount as a Store Credit in your account with mykada.com. This credit can be utilized towards any future purchases that you may wish to make. We encourage you to keep your refunds as Store Credits to avoid the loss on account of bank charges and transaction fees while crediting back to your credit card account. However, it is your choice whether to receive the refund or keep the refund as a Store Credit.

  

DO YOU OFFER WARRANTY FOR PRODUCTS SOLD?

We give one year warranty for all electronic items (except toys and kids gadgets).