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YOUR PURCHASE HISTORY & LOYALTY POINTS

How do I set up my online account and order?

Why should I set up my online account while placing the order?

I am trying to log in with my email address & password and cannot get any further than the log in page. What should I do?

I can’t see any images of products on your website. What should I do?

 

HOW DO I SET UP MY ONLINE ACCOUNT AND ORDER? 

When you browse through the site you can simply add the products you like to your ‘Shopping Cart”. When you are finished shopping and would like to order the items, click on your Shopping Cart, make sure you are happy with the list of items shown and continue to the ‘Checkout’.

 

For returning customers:

If you are a returning customer, log in by entering your email address and your chosen password (should you have forgotten your password, you can simply send yourself a password reminder). Your personal details, billing and shipping address should already appear and you only need to confirm that they are correct.

 

For new customers:

You will need to set up a customer account with us:

 

Step 1 – Register with us:

Enter your personal details (email address, password, name, address etc) on the page. Select whether you would like to receive updates from Mykada.com and selected 3rd parties and click ‘Register.’ Please note that the name you give should be the same name that appears on the card that you use to purchase online.

Step 2 – Address details:

You now have to provide your billing address. This is the address that the card you are going to pay with is registered to and that appears on your bank statements. If you would like your purchase to be delivered to an alternative address, select ‘Deliver to Different Address’, enter the details and click ‘Continue’.

Step 3 – Payment details:

On the next page your billing and delivery details are shown. If you are happy with the selection, enter your payment details. Make sure the card number is given as one string of characters, without blank spaces in between. Finally, read the Terms and Conditions carefully and tick the box to agree that you have read and understood them. Now click ‘Submit’ and you should get a confirmation of your order with an order number. Your transaction will be handled in a safe and secure environment.

Step 4 – Order confirmation

You can print your order confirmation and it will also be sent to the email address you have given to us when registering your account.

 

WHY SHOULD I SET UP MY ONLINE ACCOUNT WHILE PLACING THE ORDER?

Setting up your online account makes it easier for you to follow your purchase history and review the purchases made before. The biggest advantage is that you will be earning loyalty points on each purchase you make. The loyalty points can be redeemed for purchase on the site or for special third party deals that mykada.com offers to its customers. Furthermore, creating an account is a very simple process.

 

I AM TRYING TO LOG IN WITH MY EMAIL ADDRESS & PASSWORD AND CANNOT GET ANY FURTHER THAN THE LOG IN PAGE. WHAT CAN I DO?

Your password is case sensitive so make sure you do not have the CAPS Lock on. If you have forgotten your password you can always click on ‘Forgotten your password – click here for help’ to send yourself a password reminder.

 

I CAN’T SEE ANY IMAGES ON YOUR WEBSITE. WHAT CAN I DO?

If you can’t see any images it could be because the images are disabled in your browser. Check your settings and make sure that you have images/pictures enabled. You can usually change these in the browser's ‘Internet Options’ section. Or try refreshing your browser.